Acne Express

Acne Express is a virtual consult service that uses secure photograph submissions to assess your child’s acne. The service, located in the MyCHOP patient portal, provides convenient, on-demand access to CHOP Dermatology — all from the comfort of your home.

Many dermatology visits aren't urgent, but waiting for an appointment and taking off work or school for your child's acne treatment can be less than ideal.

That's why CHOP offers virtual consultations for acne concerns through Acne Express. Acne Express is available for patients between the ages of 8 and 17 years old in New Jersey or Pennsylvania who have a MyCHOP account. If your child is not a patient at CHOP, a medical record number and MyCHOP account will be required before an Acne Express visit can be requested. Please contact the dermatology department at 215-590-2169 (option 1) if you would like to register as a patient and set up a MyCHOP account.

Looking for information about video visits?

If you are trying to upload images in preparation for a video visit with CHOP Dermatology, please do NOT use Acne Express, and instead use the "messages" icon in MyCHOP. If you're looking to schedule a video visit with one of our pediatric dermatologists, call 215-590-2169 and we will assist you.

Your child’s Acne Express consult in a few simple steps

Select the eligible child’s profile
Select Menu, then under "Find Care" you'll see "Acne Express"
Enter your payment information (fee is $75)*
Make sure personal information and medical history for your child are up to date
Describe your child's symptoms
Upload at least three clear photos of the affected area(s)
Hit submit

And you're done. Please note Acne Express does not include a video interaction.

Within five business days, a CHOP pediatric dermatology physician assistant will review the case, diagnose and treat your child. The response from the treating clinician will be found under "Appointments" in MyCHOP. He or she will prescribe any necessary medications, make treatment recommendations and help you schedule a follow-up visit if required. Results from the consultation will be shared with your child's primary care provider.

*Healthcare Flexible Spending Accounts (FSA) will be accepted. Your health insurance may reimburse for certain out-of-pocket telemedicine consultations with receipt of payment. Please contact your health insurance plan for more information.